Tajphone.com reserves the right to change the terms, conditions, and notices under which the Services are offered. You are responsible for regularly reviewing these terms and conditions and additional terms posted on the website. Your continued use of the Tajphone.com Services constitutes your agreement to all such terms, conditions, and notices.
The following policy applies to personal information held about individuals. It does not apply to information that we hold about companies and other organisations.
Introduction
Tajphone.com places great importance on the protection of your rights of privacy. This policy explains how we may collect information about you and then use it in order to satisfy your particular needs. It also outlines some of the security measures that we take in order to protect your privacy and gives certain assurances on matters that we will not do in order that your rights as to privacy are safeguarded.
Tajphone.com is committed to providing you with a personalised service that meets your specific needs in a way that safeguards your privacy. When we obtain personal information from you, or when you take a new service from us, you can choose not to receive information from us about other services (i.e. to "opt out"). Normally this is done by way of a check box on the screen. You may change your decision at any time by calling us by phone, writing to us or emailing us to inform of the change. Some of the personal information that we hold about you may be sensitive personal data within the meaning of the Data Protection Act 1998. Tajphone.com will only use such data for the specific purpose for which it was provided by you.
Personal Information
Personal Information includes information:
- That we obtain from you or already hold about you;
- That we receive from enquiries we make in connection with any application to and/or agreed with us.
- That we receive from searches made by us in your name with credit reference agencies, insurance claims registers or fraud prevention agencies;
- That we obtain about any account or policy which you, or a member of your household, holds with or through us; and
- That we receive from anyone permitted to give information about you to us
Collection of Personal Information
We may collect personal information about you from a number of sources including:
- frm you when you agree to take a service from us, in which case this may include your contact details, date of birth, payment method (Credit and Debit card) and possibly bank account details;
- from you when you contact us with an enquiry or in response to a communication from us, in which case this may tell us something about your preferences;
Use of Personal Information
We will use personal information about you for a number of purposes, including:
- to help to in identifying you when you telephone us to make an enquiry. For example, by asking you for your date of birth or telephone number so that we can avoid disclosing information to a person who is not authorised by you to receive it;
- to write to you (including by electronic mail) or to telephone you (including text messages) with information about other services or products either from us or from our carefully selected partners who may contact you directly with our consent;
- to help us to administer accounts, services and products which we offer;
- to help detect fraud or loss.
Information we hold about you and your preferences will help us to make sure that we contact you about things likely to be of relevance and interest to you. In some circumstances, we may do certain credit checks with licensed credit reference agencies when you apply to take a service or product. If this is applicable then it will be stated in our terms and conditions of business.
Disclosure of Personal Information
Other companies affiliated to Tajphone.com may use personal information for any of the purposes set out above. This is limited to companies that are affiliated to Tajphone.com . We do not sell mailing lists to third parties for their marketing purposes. Where we have told you in advance, we may disclose certain information to third parties such as a network service provider for purposes solely connected with the provision of our service via their networks. Where required or permitted by law, information may be provided to others, such as the Police or governmental bodies.
Protection of Your Personal Information.
We use strict security measures in order to protect personal information. This includes checking your identity when you telephone us, encrypting data on our websites [and other measures] in order to ensure compliance with all applicable legal requirements.
The Internet:
If you communicate with us via the Internet then we may occasionally use email to contact you about our services and products. All marketing emails will have an unsubscribe option included in the bottom of the email message. Additionally, you can always send us an email support@tajphone.com to change your preferences. We use "cookies" to monitor site user traffic patterns and site usage. This helps us to understand how our Clients and potential Clients use our web sites so that we can develop and improve the design, layout and functionality of the sites. A cookie is a piece of information that is stored on your computer's hard drive, which records your navigation of a web site so that, when you revisit that web site it can present tailored options to you based upon the stored information about your last visit. You can normally alter the settings of your browser to prevent acceptance of cookies.
If you do not want Tajphone.com to deploy cookies in your browser, you can set your browser to reject cookies or to notify you when a web site tries to put a cookie on your computer. However, rejecting cookies may affect your ability to use some of the products and/or services at our Web site.
Monitoring of calls
We may monitor and record communications we receive. This may be done to improve the service which we provide, to ensure compliance with our practices and procedures and where, for example, a contract is entered into by that shall mean to provide evidence of the transaction.
More Information
If you would like any further information or have any comments on our Privacy Policy then please write to us or send us an email. We may amend this policy from time to time, in which case the amended version will be posted on our website.
Delivery Policy
You will receive PIN / Account ID's (pin codes), dialling instructions, and customer support contact for each credit purchased. This information will be e-mailed to you.
You can also check you purchase by logging on to your account and checking your purchase in purchase history
It is your responsibility to keep the PIN / Account ID (s) safely and we don’t bear any responsibility for any kind of misuse.
Refund Policy
All sales are final, we will assist you in resolving any technical issues, if your card / account develops a technical fault you should always contact the customer service at support@tajphone.com , if a technical issue cannot be resolved, we will endeavour to exchange the unused amount of credit.
Where there is only a partial balance a credit may be applied in the case that we cannot match the denomination of the remaining credit balance. In the case where payment is taken and no pin details are allocated it is the purchaser’s responsibility to notify Tajphone.com upon which time the required pin and access details will be send immediately.
If a customer feels that that they have been incorrectly charged then in that case they should send us a copy of their bank statement confirming the same. The credit would be reimbursed at the discretion of Tajphone.com
For payments made using either a credit card or debit card, the purchase amount would be reimbursed back into the customers account and may take up to 3-5 working days for the amount to be reflected on the bank statement
We are not responsible for charges arising from transfer/late transfer of funds from the Client bank account subject to transactions made/authorised by the client as there may be a delay in the transfer after the actual transaction has taken place.
Cancellation Policy
If a customer purchases a card / account and has not used the card / account within 7 days of purchase they can then cancel the purchase by sending us an email at support@tajphone.com
We may then cancel the purchase and refund the amount provided the card / account purchased is unused at the time of refund.
However there would be an administration fee of £ 2.50 per purchase
For example: if a customer makes a purchase of an amount of £ 10 worth of credit but then wants to cancel the purchase and is also within the 7 days period as stated above, an administration fee in the amount of £ 2.50 will be charged by deducting it from the £ 10 worth of credit. The remaining credit of £ 7.50 would be returned to the customer.
Prepaid PIN code(s) are not returnable, non refundable or not exchangeable if used or after 7 days from the date of purchase.
Validity
All purchases are valid for up to 5 years from the time of purchase; however PINs purchased are valid up to 180 days from the time of first use
Fraud Policy
Credit or Debit Card fraud is a serious crime and a felony punishable by heavy fines and jail time. Fraudulent behaviour will be prosecuted aggressively and with a passion to the fullest extent of the law.
The ID and address of your computer and your ISP provider have been determined, and recorded as a safeguard against fraudulent behaviour and may be used by us or legal entities to prosecute guilty parties. The origination and destination numbers can also be obtained by service providers through police enquiries.
All information must match card account records as provided by the card-issuing bank; providing false information intentionally is fraud and will not be tolerated. |
